Joyina Privacy Policy
Last updated: 22 Aug 2023
Introduction
Welcome to Joyina. Your privacy and trust are our top priorities. This Privacy Policy outlines how Joyina ("we", "our", or "us") collects, uses, stores, and discloses information when you use our services. By using our services, you agree to the collection, use, and disclosure of information in accordance with this policy and the regulations set by the Ministry of Commerce and Investment in Saudi Arabia.
Information We Collect
Transactional Data:
When you make a purchase or transaction through our platform, we will provide you with a detailed receipt that includes:
- Our name or trade name.
- A description of the product or service subject to the contract.
- Confirmation of the contract and its execution date.
- The total price of the product or service, with a clear breakdown of the price, its calculation, and applicable taxes.
- Any shipping, transportation, and delivery charges.
- The expected delivery date of the product or service.
- The carrier"s name and any tracking data for the delivery route.
- A summary of replacement and refund provisions (if applicable).
- The payment method used and confirmation of payment.
Electronic Platform Security and Functionality
We are committed to ensuring the security and functionality of our platform:
- We employ robust security measures to protect the platform against unauthorized access, use, disclosure, alteration, and destruction.
- In the event of any incident or breach of our platform, we will take immediate steps to ensure its return to its usual functionality.
- Should any breach occur, we will notify the Ministry and affected parties within 3 days of becoming aware of the breach, detailing the scope and effects of the breach, and the measures taken to remedy it.
- We retain adequate data on contracts concluded by the platform and store them in a manner that ensures their safety. This data is retained for no less than 3 years from the date of concluding the contract unless otherwise specified by law.
Disclosure of License or Permit
We operate under the appropriate licenses and permits as required by the relevant authorities in Saudi Arabia. We are transparent in disclosing these details to our users and stakeholders as required.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time in accordance with the regulations and guidelines set by the Ministry of Commerce and Investment in Saudi Arabia. We will notify you of any changes by updating the "Last updated" date of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our practices, you can contact us at:
- Email: [email protected]
- Phone: +966598653007